Great Unmanaged
I know that your just a tease, but as others may be reading this unaware of your sense of humour, I must point out that NERC as you know it is the product of some of the best respected, innovative and intelligent ATCOs NATS has. The engineers - as far as ATCO/ATSA stuff - are generally implementing their vision as amended by a similarly good bunch of subcontractors. Hopefully TAG will one day ask all those involved to detail where it all went slightly wonky between concept and reality.
Leaders.....found this link for those interested regarding IT project failures
http://www.silicon.com/p46735