jamesbrown and headset,
I totally agree with what your saying. As a bmi "inamte" (as it was so crudely put earlier), we do forgive our company a lot. We see the potential, we get excited, then we get let down.
Sadly, I believe the underlying problem here is a little too much promotion from within, depending on who you know and not what you know. Sometimes it would be best to take fresh new blood from outside the company so to speak. There are so many people who are related and supervising siblings at various bmi locations, its frightening!
I totally agree with regard to baby and regional. Where is it all going to end?
Thats my rant over... but I still love the brand and what it could be.