Echo,
You must have ringing in your ears, have a look at
www.airlinequality.com and see what passengers have to say about AM, a 3 star airline.
SAA won best african airline, who was AM up against, Air Madagaskar !!
My wife and I have flown with AM and found the experience totally disagreeable after being 24 hours late that is.
To the f/a's your just an inconvenience.
The question management should be asking is why are the pilots leaving.
I think the chips on their shoulders are blocking their ears.