PPRuNe Forums - View Single Post - What do you do when pax don't show at the gate ?
Old 20th Nov 2004, 13:45
  #45 (permalink)  
Dick Fisher
 
Join Date: Jul 2001
Location: Stafford England
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I was at EMA recently for a flight to Edinburgh due to depart at 7am. The flight was boarded at 6.40, and I thought "great - an on-time departure."

Then I overheard a crew member say that the slot time was actually 7.20. Nice of them to tell the poor SLF!

Yet, can you believe that at 7.10, there were still folks wandering out onto the apron from the terminal, looking totally unconcerned and what's more, BMI Baby were quite happy to let them on-board. Doesn't this send totally the wrong message to the dawdlers and gawpers?

On my return from Edinburgh (not the world's largest airport - so not easy to lose yourself), we were again boarded early and were told by the captain that as the flight had arrived early into Edinburgh, he intended to get away early too. Outstanding.

This time though, we sat waiting fifteen minutes for a group of four passengers who had somehow managed to get lost - although their bags were on board. Ultimately, in order to ensure at least an on-time departure, the captain instructed the crew to remove the bags with still no sign of the late-comers.

Serves them right I think. Airlines should be tougher on the small percentage of people who by their inattention and tardiness, can easily spoil the experience for everyone else.
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