slim_slag - You're right.....however, Customer Service now takes second place behind safety and security. Since we had that prize tw4t storm the cockpit of our LGW-NBO service, we will not allow a repeat performance! If this makes customer service attitudes appear a trifle aloof, then so be it! The aircraft are all going out full anyway - even at the moment whilst we have a "slack" season before the Christmas rush - so we must be doing something right (and, before you say anything, our fares are about 20% higher than US carriers and, usually, about 5% higher than the "Bearded One's" excellent carrier!