Thanks Woomera and my other mates.
Bush Pelican - you spelled out exactly what has been haunting me over this matter. I am sure I could have handled this matter better, but circumstantially can not see another outcome.
The corner I back myself into is then a matter of client privacy, so another no win. The lady has been spat out by the system, so maybe she is better throwing a wobbly in China - the system here obviously doesnt care and if I had called I would probably still be on hold. Who in hell would I have called?
No wonder we drink.
I will put any further updates into this post if I am kept in the loop as I have requested.
Thanks again for the pro and con comments. They have all helped me get a handle on what is going down and what others consider, but my feelings are not the problem as we all realise. The lady is my main concern.
Best regards all
EWL
Last edited by Eastwest Loco; 13th Nov 2004 at 08:27.