Doesn't sound like an abuse of silly female power.
Sounds like:
1. Unacceptable behaviour from customers
2. Inadequate training on behalf of the airline concerned
and/or
3. Poor selection in cabin crew intake
The sitution could have been easily avoided. As a geography teacher in a HARD London school we come across these situations every 5 mins. Two things went wrong.
1. Never point a finger or use any threatening body language
2. Never threaten sanction without firm prior warnings in a polite and respectful mannor
ALWAYS make the decision to cooperate the customers choice and remind the customers contract to keep to saftey regulations and value the enjoyment of the flight for other people.
Just a thought?
