I’m not going to put the rest of the Article on this forum because it is not all about aviation, however it's interesting that this situation is compared to the power trip shown all too often at the security desk.
The article did go on to talk about Nurses on NHS wards and one in particular who always called patients’ darling or sweetheart. She was approached by the author and asked; “Why am I nil by mouth today sweetheart? I have no operation.”
She went crazy saying “Don't call me sweetheart” and demanded an apology.
There is a definite issue with abuse of power. I don't want to see it appearing on my Aircraft, and as I support my Cabin Crew 100%, it would be nice to know that they all possess the necessary people skills to deal with our clients.