wirgin blew
>SLF is and should be told to be at the gate 30 mins prior to departure.
SLF already spend enough sitting around waiting. Or at many gates, standing, because there aren't enough seats - and plenty of SLF hog two of the few that there are, using an extra one for their carry ons.
Nevertheless, the airline isn't run for the benefit of the employees, as some like to think, and you do need to consider the SLF who are actually doing the paying. Admittedly, they're not paying enough in general, because air travel is too cheap these days, which is why the service the SLF get isn't generally anything like as good as it was 20 years ago.......
In any service industry, the customer is nearly always right, and even if he isn't, it's probably worth letting him think he is....unless you don't want his future business. Maybe if it's the ''once a year to Ibiza" charter flight, you don't mind too much, but the regular scheduled airlne business is another matter. We do have some choice still!