Hi all
Does anyone remember Gordon Baxter's(of Flying fame) "mystery shopping" story, in his excellent Bax Seat book? He visited airports were he didn't expect to be recognised and dressed up as Joe Average. The schools that made a good impression and thrived were those whose staff were well turned out, had well-kept premises and clean, well-maintained aircraft. The slobs with the tatty portakabins and the down-at-heel aircraft were, one and all, failures.It provoked pages of letters and debate in "Flying" and made for thoughtful reading. It should be compulsory reading for every CFI, school owner and FI.
regards
TDD