Agreed, it is better if journalistic sources are properly briefed with the full story by the NATS Media office. Perhaps better support of the workers is required, and in some instances the full story being revealed rather than a statement will eliminate guessing and fabrication or filling the blanks.
But even then, there will be occurences where the full story isn't as exciting or "though provoking" as the media would like it to be (sexing up?). It's the nature of the beast, and we've been here many, many times before.
BTW, having not seen the report the Times online quotes “The avoiding action by the controller did little to take the heat out of the situation......". Anybody got any links?