As far as mission and vision statements go, or even a simple direction to steer, Geoff Dixon probably has them. But he's not going to share it with anyone.
In the 70's the Qantas FA's seemed to be empowered (that word again) to do whatever they needed to do to make passengers feel at ease. I saw it first hand and it made me feel proud of our national airline. Not any more.
A very, very true statement, sunfish. You have cut to the heart of the issue. Trouble is, I don't think that GD could give a sh1t.