Delta have a 12 point customer commitment for domestic travel. Recently travelling from Logan to Brussels National via JFK I found that their attitude towards international travellers leaves a lot to be desired. It certainly did not meet their advertised levels of care. After many years of international travelling, I found Delta's employees, almost without exception, surly, unhelpful and on occasion downright rude. Is this a measure of the morale in this ailing giant? It certainly isn't what one expects from an American organisation. I will try British or (god forbid) French carriers next time!
