unablereqnavperf
If you work for a QUALITY LOCO, perhaps like the one that was on telly last night, you would have seen some pretty p****d off people too. So don't lead us to believe that your lot are ANY better whatsoever!
Regarding the cabin crew, there's nothing wrong with the particular example you're quoting "do you think we like staying up all night" as it is neither condescending or rude. It is simply a genuine expression to a complaining passenger.
That passenger hasn't obviously got it into his thick head that the CABIN CREW are NOT there to be blamed for any of the delays, how ever long they might be.
You "as a captain" should be a 100% behind your crew, particularly when you are delayed, as we all know what the semi-drunk/late/rude pax might just be like on boarding, balatantly ready to blame the first crew member in sight.
behind_the_second_midland
I have had some rough flights and service from BA in the past, lies and all and lack of information when delayed for 24 hours to JFK. I have also had some pretty rough handling from BA in the past, so don't you pretend that BA is any better than any of US!!!!