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Old 16th Oct 2004, 03:51
  #17 (permalink)  
Raw Data
 
Join Date: Mar 1999
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Well I probably will - I hope - but it is the support (or lack thereof) that really irks me.

In most other areas of human endeavour, when you sell something, you warranty it. OK, software is inherently difficult in this regard, as it tends to be the case that no two PCs are the same. However, some companies go the extra yard for their customers, as I described. Others just leave you to it, or do what Pinnacle do, charge you every time you have an issue with their software - and in many cases it is the software that is the problem - read here for another view on it.

I find that attitude to one's customers unforgivable... or is it just me...???

Even Microsoft have a free helpline... or they did last year when I was in the UK...
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