LONDON
Complaints from international travelers about hostile treatment by U.S. immigration officials have prompted a new emphasis on civility, the official in charge of border controls said Monday.
Robert Bonner, commissioner for U.S. Customs and Border Protection, said the complaints - many of them from Britons traveling for business or pleasure - had forced the agency to institute a code of conduct to ensure that officers treat visitors with respect.
"Even one incidence of rude or hostile conduct tarnishes the image of the CBP and gives the United States a black eye," Bonner told a journalists' briefing in London. "One instance of rude behavior is too many."
He said complaints had come from all over the world, but his agency was particularly struck by the number from Britain.
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