Last week, turned up at LHR to go to NCE. Previously booked aisle seat not there, previously booked special meal not there. Check in very apologetic, 2 hours later get on plane and lo and behold! in 2 hours, BA had managed to get the special meal organised.
Not bad going...........pity on the return, the delay was over 2 hours because of tech problems. Cabin crew said it was delayed coming off maintenance. Another case of 'Engineers Want Spares' computer problems?