"Not since they started outsourcing it all to India..."
I can see it now, FO Singh presses the "delete all routes" button on the FMS, next thing you know there is a post on : -
http/oops-fms.com/support/forums/what_to_tell_passengers_when_you_have_deleted_the_routes.asp _thread18927836
cruel and unfair I know, but this is my experience in other industries, they are however very very quick learners, and they do not make mistakes twice - infact some of these "tech-farms" are a real threat.
They work 24/7 and don't complain, just what oldmeadow and his ilk want.
and they do it on arbitrage.