Hmm yes goddammit as you say, there are various levels of idiocy
and to stay with serco for as long as he has the 'idiot' can't really be all that stupid.
I still maintain that whilst he had faults and serco made things even more difficult by always surrendering to the customer's whims, he didn't always get full co-operation nor support from some.
I have no axe to grind and wish Oxford ATC well, just don't feel the guy fully deserves all the aggro being sent his way.
Perhaps people with personal issues against individuals would be best keeping them just that - personal.