paper tkts more useful
a couple of weeks ago our ckin system crashed. we handle both e tkt airlines and paper airlines. To check in a boeing of 131 pax with e tkts we had to get a copy of the manifest from reservations
and then use that as a form of cross check.
With the tktd flt it was simply produce the tkts and check them in as you can use the tkt as a cross reference to the ckin sheet.
as you can imagine a very long morning for all concerned, yet just as we'd finished writing out the 3rd set of boarding cards the sets came back up.
About a year ago, half the flt was ckd in and the system crashed how do you know who you've got and who you haven't without calling the pax all back and double checking. You are unable to account for baggage as well.
any ideas?