Hi Again,
Re the workbooks prior to training, well I saw my friends who is currently on course, and they consist of customer service, alliance and francises, geography (three letter country airport codes etc) and medi I think.
If you work for BA or within the travel industry it should be okay, if not well it shouldnt be that bad either, not that hard.
I know most of us are in limbo but I have been assured that peeps on the course commencing 4th Dec will be the next lot to receive correspondence.
I will let you all know asap
m