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Old 1st October 2004 | 08:18
  #14 (permalink)  
bealine
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Joined: May 2002
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From: LGW - Hub of the Universe!
There are different circumstances surrounding the loss of a paper ticket:

1. If ticket was issued by the airline being used, a replacement can be issued against a "Form of Indemnity" (in other words, you agree that if the original ticket is subsequently found, you will forward it to the airline and prevent its attempted fraudulent use or that you will make good the loss to the airline if the lost ticket does get used fraudulently). The airline has the right to charge an administration fee for issuing the F.O.I.

2. If ticket was purchased by another airline, or by a travel agent, the carrier cannot get hold of the money for the journey without producing the coupon (the word "ticket" is commonly misused - the ticket is the entire document, the coupon the individual "flimsy" for the sector being flown). Therefore, if you lose it, you might be, quite rightly, refused travel as the airline will be carrying you free of charge!

It is quite a common occurrence that the "coupon" is lost between check-in and the gates, yet very rare that we decide to offload a passenger as a result (but it does happen!). If you read the Boarding Pass small print, it does clearly state "Not Valid Without Flight Coupon", the only exception being the E-Ticket where the Boarding Pass is overprinted.

As far as the following is concerned:
quote:
If you lose/misplace/forget a (paper) ticket or e-ticket ref. number, you will be required to purchase a replacement.

reply:
Certainly not the case for e-ticket reference number. I frequently don't have a printed e-ticket, I just give my name and ID and they find me and check me in. I can't imagine any circumstance you would have to *purchase* a replacement e-ticket!

...........Assuming your booking is okay! I have had literally hundreds turn up with no paperwork where the booking was for an entirely different date or destination!
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