Thanks for the responses.
Unfortunately as I work for a large multi-national we are asked (forced) to book through the company travel agents. This inevitably means more paper tickets as more revenue for them. Often fly to Dusseldorf with BA for a day or two at more than £250.00 return when an equivalent flight with LCC would be £50 or less into Dortmund (closer to HQ, Luton closer to home).
I would prefer all my flights to be booked with e-tickets but hands are tied.
To extend my opener I did contact our company's travel agent at the time of loss and they were as equally unhelpful as the carriers - not really what I expected from an agent who has a virtual monopoly with our company.