I have to agree (and console) with Daysleeper. AOL cancellation is a trial and a half!
I'd finally had enough when one of my sons' e-mail addresses was hijacked and they froze the entire account. I decided to give them the benefit of the doubt and tried to stick with them for another week, but, more problems.
I then tracked down Pipex and set up a B/B account with them running in parallel with the AOL one just until I managed to trap as many e-mail addresses as I thought I needed to transfer across and then the fun began as I tried to cancel my account.
I'd been responding to their "customer comment" requests and surveys for a couple of years and each time I stressed how hacked off I was with the amount of spam I was getting. I reckon that I forwarded about 99% of all the cr*p to their abuse addresses and requested that someone - ANYone - from their security or customer service departments e-mail or telephone me to discuss my gripe about spam. Absolutely nothing.
When I spoke to the "lady" on the account cancellation number I was absolutely appalled by her total lack of concern about my predicament and after about 15 minutes of of my persistent and calm (honest!) assertiveness, I asked if I couls speak to a supervisor and her answer - without a hint of hesitation - was "No". I kept on with my point of view for a further tem minutes by which time it was obvious that they (AOL) really didn't care about me as a customer and I requested immediate cessation of the account and was told that it was not possible and that I'd have to wait until the end of the NEXT monthly subscription period.
This was all about two years ago and I can honestly say that I'm glad I changed ISP. No spam, no hassle, no dodgy front-end, a sensible e-mail format and a CHOICE of e-mail clients.
Sorry, but this nearly turned into a rant.... still a bit raw ....
So, don't feel victimised, it's just AOL working to their in-house rule book.
Hope your new ISP meets you expectations.
ST