Frequent Flier Programmes
Is anyone else getting fed up with changes to frequent flier programme conditions which are constantly being 'upgraded' and actually REDUCE the benefits available to the member?
KLM's Flying Dutcham programme has, in the last year, restricted business lounge access to gold & platinum card holders only and their latest letter reiterates this by saying that access for silver card holders will be limited to those holding business or first class tickets. ie to those passengers who will have access anyway!
As a regular user of KLM, but not frequently enough to achieve 'gold' status, I find it annoying that this useful 'perk' has been withdrawn and by doing so gives me little incentive to continue flying with them.
Incidentally, emails to KLM expressing my disappointment at the reduction in benefits to members have been ignored.
Anyone else have similar views?
Smeagol