They proceeded to mess the place up, put an idiot in charge and sat back quietly collecting their management fee
I think I know the idiot you are talking about, only I would have to disagree with him being an idiot. There is only so much that the resident 'man in charge' can do when you have Head Office pulling the strings.
I'm still convinced that Serco shot themselves in the foot by closing Bailbrook College
Definitely a bad move and all because they could make some quick cash by selling the place.
Another problem is that they are always moving Head Office staff around and 're-organising' the company structure. You never know who is in what seat at any particular time. Sally has hung on longer than most but it must be causing her grief by now.
Regards
(Ex Serco)