two seperate but related articles
irelands' sunday tribune 12 september 200a
buisness section
"we haven't received any letter,but if we do i think it would get a pretty short reply.i think it would consist of two words:foxtrot oscar" ryanair boss micheal o'leary responds to reports that brussels is looking for return of the charleroi subsidies.
front page
"ryanair admits profits more important than punctuality"
ryanair has admitted publicly for the first time that profits are more important than getting its planes to their destinations on schedule.it has also been revealed that staff at the low fares airline are set a monthly target of money to acquire from passengers in excess baggage charges.
The information emerged in the course of an investigation into the dismissal of a ryanair employee for failing to collect a £50 excess baggage charge from a customer.while being cross-examined at the employment appeals tribunal,a deputy duty manager at the airline stated that "the collection of excess baggage charges was more important than the punctual departure of flights".
in her defence,the dismissed customer service assistant argued that she ushered the customer onto the early morning flight to beauvais without charging for excess baggage because to go through the manual process of charging would have delayed departure.
she told the tribunal that she "never saw the memorandum from the duty station manager about excess baggage being more important than getting passengers on the plane".she explained how other ryanair attendants "would bargain with passengers" over excess baggage charges and said the company "set a target of £1,000 per month" for each attendant to collect.
she said that she herself managed to collect £7,000 over eight days at christmas and didn't feel that there was any issue over her handling of the excess baggage charges.
The attendant was also disciplined by ryanair when she allowed
two asian passengers board a flight to charleroi in belguin even though they had invalid visas.as a result,the two passengers were refused entry and ryanair was forced to fly them back to dublin.the airline was also fined £6,000.
While the attendant had "contributed substantially to her dismissal" and the company had made "laudable attempts to deal with the matter",the employment appeals tribunal awarded her 700 euros.
any publicity is good publicity!
so for all you treasured customers and staff,if you don't like it,well you can "foxtrot oscar" with the brussels lot.then he wonders why he will never get the second terminal at dublin.