I remember about a year ago (ish!) at Brs when BA pulled there NCL service due to the fact (they said) 'To make Brs an all E145 operation' (more likely reason Ezy were introducing the route). Rumours had it that BACx had 6 months to pull them selves around or they would be pulled out of Brs all together. The big change they made was to stop looking at themselves as an airline but to take a step back and look at themselves as a handling agent!
As we know BACx are a wholly owned subsidery of BA, the passengers (on the whole) didnt realise this and thought they were BA mainline and were expecting to and were often paying the prices.
Since BACx have become more of a handling agent, handling: EI,SN,EA,WO and of course BA they have bedded their routes(mind the pun!) more firmly into the ever expanding Brs.
Long may they continue.
ps:MV im sorry to here about your wife's injury and hope you makes a full and speedy recovery.
Terrier