The CAA is generally staffed by nice people who do the best they can. Unfortunately, once you get away from dealing with individuals and start to deal with the system you realise the inherent limitations of a quango with a poorly defined remit and little accountability.
A case in point is the exam booking system, it is staffed by two thoroughly nice chaps who are completely snowed under with paperwork. The obvious solution is to have online exam applications. Oh no, we can't do that. Why not? Don't have the IT capacity. Can't you contract it out? Oh no, not allowed but er, what would it cost? About two grand. Can't afford it. But your revenue from ATPL(A) exam applications is over £1.5 million a year. Er.....
Last edited by Alex Whittingham; 14th Sep 2004 at 21:56.