No-Record - Any passenger booked through a travel agency and whose reservation is messed up by an airline staff doing a pre flight check who should have worked in a travel agency before he got his/her current job but never did
Position Closed - This is a sign posted at various counter locations, which when interpreted by the passenger says, "Form line here"so that someone will come up sooner or latter from their morning cuppa- esp those who go on strike occasionally demanding a more tolerant unauthorised absence policy