The company lacks direction and leadership. Line management are unwilling or unable to challenge custom and practices that have become worst not better. We seem to be getting more like Marks & Spencer trying to flog questionable quality and styles to people that aren't that interested in the product and can get elsewhere for less. The status enjoyed by both companies has virtually evaporated.
Further compounded when I see we are using a 'Titan' 737 today to cover shortfalls.
Last edited by HZ123; 30th Aug 2004 at 11:19.