Lost_luggage34,
very infected WinMe machine
The Win9X Kernels was not the most robust set of OS's in the world. Most power users would do fresh installs every 3 to 6 months anyway. (And this was without virus infections.)
I would advise to save all their data, format the drive and do a fresh install. I would also recommend taking this opportunity to upgrade them to WinXP.
Do not spend a lot of time on an OS that is most certainly trashed by the Malware.
Take Care,
Richard