Mrs Scannon and I will be flying BA next Tuesday. Can anyone tell me why, when things go wrong, that we can't expect a whole bunch of the Waterside management to descend on the terminals to help out?
Even if their skills are only limited to manual work, they could back up the check in staff with some bag handling. Ones that are paid at a rate that would suggest some communication skills could be used to placate passengers.
BA managements present policy of cowering behind locked doors at Waterside, leaving their incompetence to be explained away by junior staff in the terminal is remarkable.