It's interesting that only a few days ago it was going to be "the strike" that was going to cause terrible damage. With that issue resolved for the time being, it seems that there are some serious mismanagement problems coming home to roost that are destroying the company. I expect the directors are disappointed that they can't now blame the check-in and handling staff for wrecking BA's reputation. It seems that clueless management is rife in the UK now; it's just that most of these imbeciles don't perform in such a public arena.