As a.matter of interest, is RE in the country as present as the absence from public view in recent crises has been conspicuous? MS is not a great front-man - the performance after Radio 4's 15 minutes of the most appalling passenger experience interviews on the PM programme this evening was a touch haughty and unconvincing, I'm afraid. Much like the computer generated standard letters that will no doubt be sent out to those affected in 3 months' time (with 3 bottles of cheap wine,of course).
On a different tack, was there not a more imaginative and less traumatic solution when passengers are in the terminal, crewed and serviceable aircraft plus loaders are at the gate (especially on low baggage short haul?) I'm sure that in Japan tearful directors would fall on swords, but here..well BA was the top performing FTSE 100 stock today, so who needs happy customers!