According to Evening Standard, BA spokesperson allegedly commented that today's cancellation of 21 flights "wasn't that much" as there are 500 flights a day in and out of LHR.
So that's the sort of response these
PR professionals are paid for - I shudder to think if she'll adopt the same approach if just one of those 500 had an accident?
Wouldn't a humble apology to the thousands whose holidays/businesses/lives have been disrupted be a bit more appropriate? Still, I expect we'll get the usual blurb in BA News this weekend about how the staff performed wonders rather than the heads that should roll...