411A,
Have to take exception there.
In the eighties, under the management of King & Marshall, BA enormously improved their passenger appeal. Working for a Persian Gulf airline, I listened to our passenger comment about BA and it was almost invariably complimentary.
Subsequently, Ayling tried some interesting ideas with mixed results. Losing the brand with 'ethnic' fins was not one of his successes.
Under Eddington they seem to have drifted a bit.
The comment by Street this morning that they are short of check in staff demonstrates a remarkable lack of basic forward planning although his partial excuse of difficulties with ID cards is believable in the present imbroglio.
Skylion,
Yes, recollect a fairly prestigious crew hotel in Scotland where the general manager (not just the duty manager) walked the floor and spoke to staff and guests alike.
Gave one a nice warm feeling, esp when he paid for the drinks as well
