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Old 24th Aug 2004, 07:26
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LTNman
 
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This from the press:

Several thousand British Airways passengers faced delays and cancellations at Heathrow Airport because of staff shortages and technical problems, it emerged today.

The problems began after the airline cancelled three long-haul flights to the United States yesterday afternoon over technical problems with the aircraft.

The disruption worsened BA's current staff shortages and led to the cancellation of another 22 flights - most of which were short-haul - and others being delayed.

Up to 5,000 passengers are thought to have been affected by the disruption which comes at one of the busiest times of the year for the airline industry.

Some were accommodated on later flights, some were provided with overnight hotel accommodation and seats on flights today while others simply had to rebook.

A BA spokeswoman said there could be a knock-on effect to services today.

"We apologise sincerely to those customers affected by the disruption to flights at Heathrow Airport yesterday," she said.

"Due to a number of operational reasons we have cancelled 25 flights and some services have been delayed.

"August is the busiest period of the year for British Airways and services at Heathrow are stretched.

"We have also had some technical problems with our aircraft and these combined has resulted in the cancellations.

"Our staff are working extremely hard to ensure operations return to normal."

The US-bound flights cancelled due to technical problems were those to Philadelphia, Chicago and New York.

Among the short-haul flights that were cancelled were those to Edinburgh, Munich and Aberdeen.

British Airways is currently recruiting more staff.

Only last weekend, a planned strike by BA workers for the August Bank Holiday weekend was called off.

The strike had threatened to cause travel chaos to tens of thousands of holidaymakers.

However, unions representing baggage handlers and check-in staff at airports, including Heathrow and Gatwick, agreed a pay deal with managers to head off the 24 hour walkout.

BA has agreed an 8.5% pay increase over three years as well as £1,000 payable in three lump sum payments between now and September 2006.
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