I had business customers come down from Newcastle to Heathrow twice to see me in the last few weeks (August 4 and 13) and on both days their 1800 return to Newcastle was cancelled and they ended up getting stuck in London overnight. We've changed the way we do the project now, no more of this nonsense.
This morning there is a patronisingly-worded statement on ba.com saying "Due to a number of contributory factors there have been a small number of cancellations on 24 August" - followed by a list of no less than 21 flights. Now I don't know who at Waterside thinks that to cancel 21 flights (and god knows how many more as the day progresses) is only a "small number", but they are clearly detached from reality.