Virgin: Credit Where It's Due
Steve, couldn't find your "headset gone astray" thread in Questions at all. Has it been moved ? I think if you were canned for going the extra mile, the employer probably wasn't one worth working for anyway.
The only drawback I can see in repeatedly giving an individual staff member a lot of praise may be that their boss wouldn't want to move/promote them as they are doing too well where they are !!
I fly on Virgin to/from Nigeria a fair bit and although it sounds unfair to generalise (and therefore not give any specific person the credit), I have never encountered anything less than cheerful, helpful and chatty (at the right times) cabin crew members. They are far and away the best on that route, particularly since it's a night flight out of LHR and night both ways out of LGW.
The cockpit feedback is good too, pitched at the right level, just enough (but not too much) information.
No, I don't work for Virgin !! But this was the original idea of this thread wasn't it ??