Fester, beleive me, i could go on and on about how my colleagues and i have gone well beyond the call of duty on certain occasions and some of these stories really are unbeleiveable, i really sympathise with the passenger, but how much can one take? At the end of the day, it is a lot worse for us to "clean-up" after a walk out so we don't want that either. We can only hope for the best - thank you for your understanding.