My opinion is that under the new management SWISS is now officially a low-cost airline and as such, they should not advertise themselves as a "flag carrier" anymore. A low-cost airline does not reppresent the type of service you receive in Switzerland and foreign passengers (wether in transit or not) should not be fooled when buying their tickets: SWISS is a LOW-COST, same as EASYJET or RYANAIR. What you pay extra is NOT deserved.
If only they could learn to advertise themselves for what they are, people would not be so disappointed... or maybe they wouldn't fly with them at all!!
BTW since when do passengers have to rescue airlines??
SWISS, if you ain't capable of budgetting properly and reducing costs and CEO's income, you shouldn't be flying at all!! What do you expect? Your customers to pay the bill? Get lost!
Oh! And how is it most (if not all) ex-CROSSAIR pilots have been sacked?? Is it true they've kept so many captains from ex-SWISSAIR they now crew their planes with two Captains most of the time? That must cost a fortune!! Surely more than a glass a water per paying passenger!
And as far as customer service is concerned... well, there ain't much... but somehow I feel for the crew, it must be hell up there!
I wish the crew well with another airline, when they'll finally find the strenght to move on!
FJ