Absolutely right, even more when you have to pay more to fly Swiss. It's not an excuse but the fact that the airline is struggling is the very explanation for some cabin crew members getting rough or unpolite : in the course of the last two years, they were submitted to so many cuts and received so many orders and counter-orders as to what service to provide to the pax, what routes will be flown and how often (and so on), from a less than reliable management that they are now slowly but surely running out of patience.
No one is forcing LX crew to stay in such a badly managed company. Rather then treat passengers and groundstaff like trash, leave LX and join a company that is going places and that has some sort of future, if this is what is really affecting morale aboard.
There is simply NO excuse for treating fare-paying passengers like trash.
The days of Champagne & hot croissants on short hops accross Europe are simply over. It's a shame, I agree, but it's a reality - obviously some people haven't realised this yet.
I hate to say this, but it looks like Europe is moving towards American-style domestic service...