Because the airline is a struggling airline does not give the staff the right of providing bad customer service.
If anything the staff should be happy that the passenger chose to spend their money and fly with them in the first place - so in essence the passenger is actually doing the staff a favour by trying to keep them in a job, and yet the satff provide bad service........doesn't make any sense......
I find that a poor excuse.
I worked for Ansett Australia, til the last day and I can tell you that not once did my service levels change because I was loosing my job. The fact that I was loosing my job was not my customers fault. So why should loosing my job be taken out on them......it's not fair.
Just my thoughts.
Raver
