Floaty and Crewmeal...
I AM ABSOLUTLY SHOCKED with the two of you. You are both experienced airline people from what I can tell from your previous posts so you should know better then most the s@*t Swiss has been through in recent years and its a bleedin miracle that they are still in the skies even now....they may be heavily invested but they are still bleeding cash and well, staff too. If anything you should be greatful that the once wonderful crew that were proud to be Swissair or Crossair are still employed even if they are unable to shine like they once did. When Swiss rose form the ashes of Swissair they did operate a high level of service but it didnt do them any justice and if anything it almost spelled out the reason Swissair went belly up. Swiss are batteling to survive and they must change just like almost every other state carrier has had to. You got you Lugano safe and sound, I dont see how a glass of champagne could make any difference to that.
Aer Lingus and Iberia are charging but only cos they want to, Swiss i dont think has a choice.
Shame on you both!