Refuelling with pax onboard
Our refueller yesterday refused to begin fuelling unless rear steps were brought to the a/c or the rear door was armed. Our ops manual states that the rear door should ideally be open with steps in position, but may be closed if the slide is serviceable (but not armed.
He still refused to refuell saying that it was a CAA requirement for the 737 to have steps at rear or door armed.
Is it really a CAA requirement? Never heard of it before!