3 years ago my wife and I rented a villa on the Florida gulf coast and flew lgw-sfb with myt in premium economy and the service and crew from checkin to arrivals were outstanding. A year later we tried to buy the same product and I was told by a call centre operative that unless I was on a My Travel holiday then they wouldn't sell me a premium economy ticket - we flew BA and have never been back. My point is that there is nothing wrong with the product and everything wrong with the marketing. Good luck guys and gals, from my one experience I think you deserve better.