Thanks to a couple of BA captain's on Monday 19 July for two what were very minor things that made a tremendous difference.
First was captain of the flight to form BA873 while arriving at DME. Was with my 5 year old stepdaughter watching, from the lounge, the arrival. Encouraged her to wave at the flight crew and the captain waved back. She immediately ran to tell her mama that the captain waved and she talked excitedly about it the whole flight. Minor thing maybe, but it made her day, so thank you.
Second was captain on delayed BA1338 for a really good PA announcement concerning the delay. Good natured approach with information pitched at a good level. Went a long way to remove the irritation of a delay after, at that point, 19 hours travelling.