Isn't it funny how the cool surfer dudes in Cape Town act like they are God's gift to aviation....sad but often proven to be the mentality!
It would help if some of the CPT lads and girls could visit some of the other centers/twrs around the world and see that there are ways of working very high traffic loads in very complex airspace and still be polite. IMHO helicopters are the easiest to accommodate as they do tend to stay low( especially in IMC) and are across an active rwy before you know it. No delay to anybody and job well done. You are ATCs and not traffic cops!!
As to the chap that filed the incident report:
They are necessary to improve safety and not used to punish pilots who are trying to bring the aircraft and the pax home safely. Everyone can work together and an attitude like "punishing the pilot" is certainly misplaced!