OK. Some horrifying facts for you.
XXXXXX (insert name of ANY airline on the planet) sometimes:
(a) has technical delays
(b) gets beaten by the weather
(c) has sick crews
(d) has ground crews that park kit in the hull
(e) lose bags
(f) have late crews
(g) upset passengers
(h) do all sorts of cr@p things
easy is no different. Having seen easy from the inside (moons ago, admittedly) they are no worse, and a hell of a lot better than most. Give them a break.
As for letters written by unhappy punters in the departure lounge far from home, these are usual pretty terse, and if said pax has links with the press and an axe to grind, the tend to do their worst. easy, baby, Jet2, Ryanair etc etc etc - even good old 6G - do their level best to get where they are going on time, and IF any of them are getting a little worse, you can bet that the likes of Webster, Davis, O'Leary etc will jump up and down and sort it pronto.
Forget the "they all hate my bit of the world" nonsense. They don't. They are organisations doing their best to satisfy their customers.
Rant off!
TA